30.03.2000 – 11:42
ots Ad hoc-Service: Telegate AG
telegate AG takes a holding in PhoneCom: Expansion of the service portal to be speeded up
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Munich (ots Ad hoc-Service) - telegate AG, Munich, has gained a new partner: the number 2 in the German telephone directory inquiries market has taken a 35 percent holding in PhoneCom KommunikationsDienste GmbH, the telephone marketing company based in Munich. With the technological integration of call centres and voice computers, PhoneCom is one of the leading suppliers in this segment. "PhoneCom's unique solution perfectly complements our activities in the call-centre field", says telegate's technical director, Peter Wünsch. "Completely new services are possible, especially for the growth markets of games and leisure. Furthermore, the combination of voice and data has an important role to play for our international services and the establishment of our internet service portal."
PhoneCom was founded in 1995 and developed into one of the leading service enterprises in the call-centre market within a short space of time. Interactive voice recognition, voicemail and inbound and outbound services rank among the company's core areas of competence. In 1999, the approximately 300 PhoneCom employees achieved total sales revenues of approx. DM 9.2 million. In the state lottery sector, PhoneCom's customers include SKL and NKL Among the company's other customers are the Bauer publishing company, media enterprises, such as Bayerischer Rundfunk.
Both sides have agreed full secrecy with regard to the price agreed. "The proceeds will flow fully into the further development of the company", says PhoneCom's general manager, Gerrit Neuhaus. "With a powerful partner like telegate, we can cover a much wider spectrum with our activities, accept larger orders and transfer capacities within the call centre. We see enormous opportunities for growth in the future, especially in the Phone-Commerce segment, for instance, auctions by telephoned."
The partnership with telegate calls for PhoneCom to further develop its high-grade inbound and outbound solutions as 'customised' services for telegate, and to provide solutions for major projects. Ensuring a close working relationship between the two companies will be a working group that will concentrate particularly on discovering potential synergies. Peter Wünsch: "This will help us continue to improve our competitive position as an international service supplier." Thus, voice computers will be used for speech recognition in the international sector. "Customers will not have to go without personal information and a friendly voice. However, they will be put through more quickly, for instance, during competitions on television, when they will enjoy faster connections to a specially trained crew." Additionally, telegate and PhoneCom are planning to undertake joint national and international telemarketing projects.
Founded in 1995, PhoneCom Kommunikationsdienste GmbH, Munich began with a staff of four and around 600 telephone lines for computer-aided telephone services. Today, the company employs 520 employees for a contingent of 810 telephone lines. The company's core competences include outbound and inbound services, voicemail, interactive voice recognition and all kinds of fax service.
The Munich-based telegate company was founded in 1996 and has been listed on the New Market of Frankfurt Stock Exchange since April 1999. Last year, the company recorded total revenues in excess of DM 175.5 million. The range of services offered includes numerous facilities, such as directory inquiries for the fixed-line network and all German mobile-telephone networks, call forwarding to around 4.500 service hotlines and telephone and address inquiries by post and fax. 11880.com, the telegate subsidiary founded in January 2000, provides an online directory service. Additional internet services are being planned. telegate AG employs approximately 2,500 people.
Financial Information: Press information: telegate AG Hoschke & Consorten Wolfgang Brand Anja Meyer, Andreas Hoschke Fraunhofer Str. 20 Deichstrasse 29 D-82152 Munich-Martinsried D-20459 Hamburg Tel.: +49 89 8954-1120 Tel: +49 40 361146 Fax: +49 89 8954-1810 Fax: +49 40 361144 E-mail: email@example.com E-mail: firstname.lastname@example.org
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