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ots Ad hoc-Service: Telegate AG telegate opens a new call centre: "Our results are better than planned"

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  Munich (ots Ad hoc-Service) - telegate AG, Munich, is opening a new call centre in Gustrow. This is the company's seventh call centre after Bremen, Rostock, Wismar, Greifswald, Anklam and Neubrandenburg. "The demand for service-oriented information has rocketed in the last few months and our extended range of services has played no small part in this", says telegate AG Chairman, Dr. Klaus Harisch. "In January, our results were significantly better than planned. In other words, we are expanding faster than expected."          "Employees are our capital", says Dr. Klaus Mansch, "Each operator handles 300 to 350 calls per day. Our customers profit from their efficiency, commitment and friendliness. And this is the key to our success." In January, 1999, telegate registered around 5.8 million inquiries. By January, 2000, this figure had risen to almost 9.1 million, i.e., an increase of more than 56 percent. At present, telegate employs around 2,400 people in call centres. They will be joined by another 1,500 or so this year. The company is planning three additional call centres in Stralsund, Schwedt and Brandenburg before the end of the year. "Depending on demand, we can easily expand our capacity at the individual call centres. We anticipate another big jump in the number of daily calls if the service button currently being tested with T-Mobil becomes a standard mobile-telephone facility. And we are well prepared for this", says Dr. Harisch.          Following the founding of telegate Holding International in Holland and its subsidiaries (in Italy, Spain and the USA), the company is currently appointing Country Managers for Italy and Spain, Appropriate premises have been rented for call centres in Turin and Madrid. The installation of the equipment and the recruitment of suitable personnel are in full swing. The Munich-based telegate company was founded in 1996 and has been listed on the New Market of Frankfurt Stock Exchange since April. 1999. Last year, the company recorded total revenues in excess of DM 173.3 million. The range of services offered includes numerous facilities, such as directory inquiries for the fixed-line network and all German mobile-telephone networks, call forwarding to around 4,500 service hotlines and telephone and address inquiries by post and fax, 11880.com, the telegate subsidiary founded in January, 2000, provides an online directory service. Additional Internet services are being planned, telegate AG employs approximately 2,500 people.     

      telegate AG
    Wolfgang Brand
    Fraunhofer Str. 20 82152
    Tel.: 089/8954-1120
    Fax: 089/8954-1810
    e-mail: wb@telegate.de

      Hoschke & Consorten Anja Meyer, Andreas Hoschke Deichstraße 29
20459 Hamburg Tel.: 040/36 11 46 Fax: 040/ 36 11 44 e-mail:
Internet: http://www.newsaktuell.de

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