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CGI is pleased to announce that Kela, a Finnish government agency in charge of national social insurance services, has selected it to modernize its document management systems and processes. The goal of the two-year contract, valued at 8.5 million euros, is to increase automation in document processing, implement electronic processes and improve operational efficiency. CGI will also provide maintenance and support services.
The project covers all documents related to Kela's operative functions, such as applications, forms and decision letters. Kela produces approximately 16.5 million letters and processes approximately 12 million documents each year.
"The automation of document production facilitates the work of our benefit settlers and provides the capability for increasing self-service," said Kela Benefits Director Anne Neimala. "In the future, our customers will be able to choose whether to receive decisions and letters electronically or by paper. They also will be able to easily monitor the progress of their claims online."
Kela's existing document production systems have been built piece by piece over the years. As part of this new project, document production will be centralized as a function, and a centralized solution for document production will be developed. Agile development methods will be used in delivery, as applicable.
The project is focused on modernizing Kela's benefit systems and improving the function of its core processes.
"The reduction of manual work, a multi-channel approach and the digitalization of services are currently on the agenda of many organizations, as they focus on streamlining their operations," said Kimmo Koivisto, CGI's Vice-President of public sector in Finland. "We look forward to applying our document production and management expertise to drive Kela's strategic goals and improve its overall operational performance and customer service."
About CGI Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: http://www.cgi.com.
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