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05.11.2003 – 15:40


IBM and ClickSoftware Deliver Field Force Optimization on WebSphere Everyplace Access(TM)

Burlington, MA (ots)

ClickSoftware (NASDAQ: CKSW), the leading
provider of end-to-end service optimization solutions, has developed
an integrated solution for wireless field force automation with IBM
(NYSE: IBM). Enterprise organizations can use the IBM WebSphere
Everyplace Access(TM) mobile solution to transfer data from field
service employees to ClickSoftware's ServiceOptimization Suite.
The integrated solution enables service engineers to send and
receive updated information on customer requests, the status of tasks
or unexpected delays, for constant re-optimization of workload,
schedules and logistics in the field. The Proof of Concept currently
resides at IBM's "La Gaude Technology Park," IBM's largest customer
demonstration center in Europe located in the South of France.
Development of the integrated solution was initiated as a result of
demand from utilities, telecommunications, healthcare, white goods
and high-tech companies.
"Service operations are increasingly seen as a competitive
differentiator, and a potential profit center, so making best use of
available resources is key," said Frank Boudinet, IBM Wireless
Solution Architect. "Now we can offer a mobile service optimization
solution on any scale for telecommunications, utilities, white goods
manufacturers, or any customer-focused business with field service
staff. The solution is easily implemented and provides a fast ROI for
customers. We see great potential to reach IBM customers and
prospects with ClickSoftware's technology to improve profitability
for all concerned."
With the new integrated solution, service engineers in the field
receive an SMS message from ClickSchedule alerting them to a new
task. The engineers can download work details to a PDA or laptop, and
as they complete jobs throughout the day, can update the central
system remotely with work done, parts used, and customer billing
details. ClickSoftware's ServiceOptimization Suite manages any
changes to the schedule or skills and parts required, and
automatically re-optimizes available resources for customers.
"Our technology integrated with IBM's world-class Mobile solution
is an exciting step in supporting large corporate enterprises.
Working with market-leading mobile solutions is not just about
information transmission; it is about the decisions you make based on
this information. ClickSoftware products can leverage the mobile
information as a vehicle for better decision making, creating higher
productivity gains and improved service quality," said Dr Moshe
BenBassat, CEO of ClickSoftware.
ClickSoftware is an IBM business partner with customers located
Proof of concept debuts at Service Management Europe Exhibition,
Birmingham, UK, November 11-13, booth #520 and at the IBM La Gaude
Technology Park in the South of France.
About ClickSoftware
ClickSoftware is the leading provider of end-to-end service
optimization solutions that maximize service revenue and customer
responsiveness while minimizing costs. ClickSoftware's
ServiceOptimization Suite includes accurate workload forecasting,
strategic and tactical workforce planning, optimized service
scheduling, intelligent problem resolution, wireless workforce
management, and business analytics, connecting all organizational
levels and all functions. The company is headquartered in Burlington,
MA, and Israel, with offices in North America, Europe, and Asia
For more information about ClickSoftware, call 781-272-5903 or
888- 438-3308 or visit
About IBM
IBM is the world's largest information technology company, with 80
years of leadership in helping businesses innovate. Drawing on
resources from across IBM and key business partners, IBM offers a
wide range of services, solutions and technologies that enable
customers, large and small, to take full advantage of the new era of
For more information about IBM, visit
This press release contains express or implied forward looking
statements within the meaning of Section 27A of the Securities Act of
1933, as amended, and Section 21E of the Exchange Act. These
forward-looking statements include, but are not limited to, those
regarding ClickSoftware's products and installations, product
functionality and scalability and benefits derived therefrom. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by many
factors, including among others, the following risks: that products
will not perform as designed or expected; that installations or
rollouts will not take place as anticipated; that the expected
benefits of the products will not be realized; and other risks
associated with ClickSoftware's business. For additional information
regarding risks relating to ClickSoftware's business, see
ClickSoftware's filings with the Securities and Exchange Commission
including ClickSoftware's annual report on Form 10-K for the year
ended December 31, 2002, subsequent reports on Form 10-Q and Form 8-K
and other filings. ClickSoftware does not undertake to update any
forward-looking statements.
ots Original Text Service: ClickSoftware Inc. 


Ali Merifield
++1 617/454-1100

Simon Morris
ClickSoftware, Inc.
++1 781/272-5903, x2293

Original content of: ClickSoftware, transmitted by news aktuell