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19.02.2003 – 14:30

ClickSoftware

Norwegian Communication Company Telenor Signs Contract With ClickSoftware

    Burlington, MA    Burlington, MA (ots)

    Norway's Largest Provider of Fixed and Mobile Communications
    Selects Service Optimization Solution to Increase Field Service  
    Efficiency
    
    ClickSoftware (NASDAQ: CKSWE), the leading provider of end-to-end
service optimization solutions, has announced the licensing of its
ServiceOptimization Suite to Telenor.
    
    Telenor is a Norwegian telecommunications group with extensive and
fast growing business operations in a number of countries in Europe
and Southeast Asia. Telenor is Norway's largest provider of fixed and
mobile (analog and digital) communication networks. At the end of
2001, the Telenor group had 22,050 employees. Revenues were NOK 46.0
billion.
    
    Telenor Networks will use ClickSoftware's ServiceOptimization
Suite, as part of the new integrated system ("Fleximan Solution"), to
optimize its entire service operations and to efficiently manage all
field service technicians. Using ClickSoftware, Telenor Telecom
Solutions' (TELENOR) objectives are to:
    
    - Increase the efficiency of Telenor Networks field force      
    - Facilitate more effective working days for the field engineers
    - Introduce flexible enrolling arrangements      
    - Centralize the order and resource management
    
    "We are proud that our ServiceOptimization Suite Version 7.0 was
selected by Telenor," said Dr. Moshe BenBassat, CEO of ClickSoftware.
"Our ServiceOptimization Suite is the most comprehensive, flexible
and scalable solution currently available and was designed to meet
the needs of the world's largest service organizations such as
Telenor."
    
    ABOUT CLICKSOFTWARE
    
    ClickSoftware is the leading provider of end-to-end service
optimization solutions that maximize revenue and customer
responsiveness while minimizing costs. ClickSoftware's
ServiceOptimization Suite includes accurate workload forecasting,
strategic and tactical workforce planning, optimized service
scheduling, intelligent problem resolution, wireless workforce
management, and business analytics, connecting all organizational
levels and all functions. The company is headquartered in Burlington,
MA, with offices throughout the United States, Europe, Asia Pacific
and Africa.
    
    For more information about ClickSoftware, please call 781-272-5903
or 888-438-3308, or visit www.clicksoftware.com.
    
    This press release contains express or implied forward looking
statements within the meaning of Section 27A of the Securities Act of
1933, as amended, and Section 21E of the Exchange Act. These
forward-looking statements include, but are not limited to, those
regarding ClickSoftware's products and markets, product functionality
in future installations and benefits derived there from, and may
include implied statements concerning market acceptance of our
products, and our growing leadership role in the market. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors, which may cause actual results or
performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by many
factors, including among others, the following: uncertainties
regarding product installation; uncertainties regarding continued
market acceptance of our products; uncertainties regarding our
intellectual property; and the uncertain effects of competition and
other factors on our results of operations. The forward-looking
statements contained in this press release are subject to other risks
and uncertainties, including those discussed in ClickSoftware's
filings with the Securities and Exchange Commission, ClickSoftware's
prospectus dated June 22, 2000 and ClickSoftware's 10Q for the
quarter ended September 30, 2000, and may be found within the
sections titled Risk Factors and Management Discussion and Analysis.
ClickSoftware does not undertake to update any forward-looking
statements.
    
    ClickSchedule and ClickAnalyze are registered trademarks of
ClickSoftware, Inc.
    
    All other product and company names mentioned are the property of
their respective owners and are mentioned for identification purposes
only.
    
ots Original Text Service: ClickSoftware
Internet: http://www.presseportal.de

Contact: Ali Merifield   LEWIS PR Phone: +1 617-454-1100 Email: alisonm@lewispr.com      Contact: Simon Morris ClickSoftware, Inc. Phone: +1 781-272-5903, x 2293 Email: Simon.Morris@clicksoftware.com

Original content of: ClickSoftware, transmitted by news aktuell