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24.04.2020 – 10:18

Aston Martin Lagonda of Europe GmbH

Aston Martin acts to support warranty and service customers during COVID-19 lockdowns worldwide

Aston Martin acts to support warranty and service customers during COVID-19 lockdowns worldwide
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ASTON MARTIN ACTS TO SUPPORT WARRANTY AND SERVICE CUSTOMERS DURING COVID-19 LOCKDOWNS WORLDWIDE

-  Aston Martin new car warranties extended, and service interval requirements relaxed to give peace of mind for customers 
-  Actions designed to support Aston Martin owners and mitigate potential effects of lockdowns associated with COVID-19 pandemic worldwide 

24 April 2020, Gaydon, UK: Aston Martin is working closely with its dealer network to helpcustomers worldwide during the unprecedented lockdown conditions imposed to slow thespread of COVID-19.

The brand is taking positive action to extend to 30 June 2020 all new-vehicle warranties thatare due to expire, or have expired since 14 March 2020 or, in the case of China, since 1January 2020. That is, broadly speaking, the period of lockdown in most countries where suchconditions exist.

Furthermore, customers are being reassured the condition in their car’s Owner’s Guide statingthat failure to adhere to specified service intervals may invalidate warranty coverage, is beingwaived until restrictions change and appropriate dealer operations are able to resume.

Aston Martin owners whose cars require a vehicle service during the disruption caused byCOVID-19 are being assured that their warranty cover will be unaffected, and all cars servicedwithin three months or 2,000 miles (whichever is earlier) of the in-car service indicator will beprotected in full by any applicable Aston Martin warranty.

As soon as restrictions change and Aston Martin dealer operations are resumed, owners ofthese cars with service work due are being asked to arrange a booking with their dealer. Thecars will then have the scheduled service work completed by fully trained service techniciansusing genuine Aston Martin parts. Andy West, Director of Client Services at Aston Martin, said: “For all of us, the COVID-19pandemic and associated lockdown has been, and will continue to be, a very trying time.

“While issues such as car maintenance and warranty cover are, quite rightly, not top of mindfor many we want to let our customers know that in partnership with our global dealer networkwe are doing all we can to support them, and their sports cars, through this period and will belooking forward to helping them get back behind the wheel of their beloved Aston Martin sportscars when it is safe and appropriate to do so.”

For more details on these warranty and service measures, please contact your local AstonMartin dealer.

– Ends –

Continental Europe 

Tina Brenner, 
AMR Brand Centres and Launch Manager
Mobile: +49 (0) 172 823 2375
Email: tina.brenner@astonmartin.com

Judith Richter
PR Executive Europe
Mobile: +49 (0) 162 258 1360   
Email: judith.richter@astonmartin.com 

Leonardo Lucchini
PR Specialist Europe
Mobile: +49 (0) 172 6684038
Email: leonardo.lucchini@astonmartin.com